Frequently Asked Questions (FAQ)

Welcome to the Hengsense FAQ page. Here, we've compiled answers to some common questions about our products, services, and policies. If you don't find the information you're looking for, please feel free to contact us for further assistance.

1.What is Hengsense?

For 15 years, Hengsense has been a trusted name in innovative LED lighting solutions, combining cutting-edge technology with elegant design. As a factory-direct brand, we take pride in our meticulous craftsmanship and relentless focus on quality, delivering premium lighting products to homes and commercial spaces across North America, Europe, and East Asia.

2.How can I contact Hengsense?

You can reach our customer support team via email at help@hengsens.com.

3. How can I place an order?

To place an order on Hengsense, simply browse our website, add items to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose your preferred payment option during checkout.

5. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 4-20days, while expedited shipping options are available for faster delivery.

6. What is your return policy?

We offer a 30-day return policy for eligible items. To initiate a return, please contact our customer service team for instructions and a return authorization (RA) number. For more details, please refer to our Return Policy.

7. Do you ship internationally?

Yes, we ship to many international destinations. However, please note that customs duties and taxes may apply, which are the responsibility of the recipient. For more information, please refer to our Shipping Policy.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or through the carrier's website.

9. Do you offer customer support?

Yes, we have a dedicated customer support team ready to assist you with any questions or concerns. You can reach us via email at help@hengsens.com or through our live chat feature on the website.

10. Are your products covered by a warranty?

Yes, we stand behind the quality of our products. Many of our items come with a manufacturer's warranty. Please refer to the product description or contact us for specific warranty information.

11. How can I stay updated on promotions and new arrivals?

To stay informed about promotions, new arrivals, and other updates, you can subscribe to our newsletter or follow us on social media. You'll receive exclusive offers and the latest news straight to your inbox or feed.

12. Can I cancel or modify my order after it's been placed?

We strive to process orders quickly, so if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, but once an order has been shipped, it cannot be canceled or modified.

Contact Us

If you have any other questions or need further assistance, please don't hesitate to contact us. Our customer support team is here to help!